Recently one of my customers informed me of their unfortunate experience with their previous web design agency. I will detail it further below.

But firstly it helped me realise how some web designers take advantage of unsuspecting customers.

Things to look out for:

• Service provider is not local (they’re in another country).

• They state the only way for your site to go live is through them.
  
  
• They offer no SSL certification.
  
  
• No previous customer success stories or case studies are available.
  
  
• They do not give you access to site login.
  
  
• Contract terms to look out for:
  
  

- Hosting fees increase after year 1

- Your demo site is held to ransom and will not be sent live unless you purchase further services or products from them.

- Your domain name is not registered to you, but to the web designer.
- Web design and development fee does not include sending your site live.

- They don’t give you access to site source code files.

These are just a list of things to consider and watch for, when engaging with an agency.
 
When customers partner with us, they have peace of mind. And our process and communication are open and transparent from day one.

Are you having issues with your current provider, why not reach out to us?